Below is my resume :-)  which isn't needed ~*~ Gratitude ~*~ However, if I may be of assistance ... e-mail me at 3dwealth at gmail dot com

SUMMARY: 
Accomplished, goal-oriented, detail focused project manager, motivator and leader is open to opportunities where skills to achieve a shared vision will be utilized and excellence is expected. Continue to be an agent of change, creating WOW within the customer as well as employee population. Use current learnings to further future growth.

GOAL: 
People, project, process management, implementation, and continual improvement, to facilitate growth in the individual as well as the business.  True success comes from the inside out. Take care of your resources and your resources will delight your customers. Thereby making your customer your champion. This philosophy and the secret to success I bring to the table.

CURRENT EXPERIENCE: 
Enjoying life ~ living in Gratitude ~ 7/22/2006 - Present (-: ~ and know this present is AWESOME ~ :-) Reading, writing, learning, blogging, sharing, growing, saving the world ... I seek now to assist others to become the success they came to be.  To contact me

7-Eleven - Clearwater, Florida
7/11/2005 - 7/22/2006
Retail ~ Store Manager (why 7-Eleven?  Why not? I figured give it a year and learn ~thanks team, including Joe~ :-)

• Provide exceptional customer service and team leadership.
• Implemented suggestion box for customer feedback, comments and requests, closing the loop and updating the customer as requested.
• Use Six Sigma training and customer feedback to map and improve processes.
• Continually meet and exceed sales goals.
• Coach team members from good to great. Provide training and opportunity for team members to advance. My replacement was from our team. Her assistants as well. 
  • When I took over this store, all employees were sales associates (only) when I left, ONLY new employees (new hires) were sales associates.  All others were on their career track :-)
• Continuously provide leadership and teambuilding, instilling pride in their work done.  With positive thoughts it carrying on with them. 

Hilton Tucson East - Tucson, Arizona
2004 - 2005
Hospitality & Sales ~ Executive Meeting Manager  (~fun~ once I learned to relax, release, let go and know ~ I am awesome :-)

• Service all phases of group meetings while maintaining exceptional customer WOW!
• Act as management representative to clients and guests.
• Continually meet and exceed all sales goals. Ranked #94 sales person for all Interstate Hotel and Resort (IHR) sales force.
• As of end of tenure with IHR ranked second highest sales person (percent of goal) for our region.
  
  Convention Services Director
  
• All functions of the Executive Meeting Manager listed above -Plus...
• Coordinate all functions and groups before and during events facilitating success.
• Facilitate after function lessons learned and improvement processes to further improve services.
• Assist clients in program planning and menu selection, ensuring smooth transitions and catering that meets the client and their guests expectations.
• Assist in maintaining the services and reputation of the Hilton Tucson East.
  
  Intuit inc. - Tucson, Arizona
  1995 – 2004
  Makers of Quicken, QuickBooks & Turbo Tax among other financial software packages
  Senior Project Manager / Coordinator '00 - '04
  
• Lead Data Recovery team from an expense to revenue generation team.
• Created Research team to address product issues to answer customer contacts better, faster, and more cost effectively, raising customer and employee satisfaction.
• Created and presented executive level presentations.
• Developed standard operating procedures for newly set-up Program Management Office.
• Developed, defined and led training, and career development project, allowing our organization to do more with less.
• Facilitated project to raise Great Place to Work Survey results, resulting in Intuit being ranked among the top companies to
  work for.
• Lead, motivated, developed and mentor staff of 21 individuals.
• Provided key assistance in the formation of a group of mentoring advanced technical support agents for less advanced agents, using model developed while managing the Data Recovery team.
  
  Data Recovery Specialist '96 - '00
• Provide exceptional data recovery services to customers with corrupted QuickBooks database files.
• Initiated, created, designed and administered Data Recovery Intranet site to facilitate information sharing with technical support staff.
  
  Technical Support Representative '95 - '96
  
• Provided superior customer support and assistance, especially centered toward data damage and facilitating the customer to regain full use of their software and data in the least amount of time possible.
• Introduced and managed career path training and development processes for our technical support team, resulting in all team members’ advancement through the company.
  
  Lived in Germany
  1987 – 1994
  
  Base Exchange, Sembach AB Germany
  1989 – 1994
  On base store for active duty military members and their families
  Accounting Supervisor & Acting Assistant Store Manager
  
• Standardized inventory control process
• Oversaw staff of 42 and annual budget of $23 million dollars
• Managed and produced seasonal fashion shows
• Raised revenues 24%, even though Sembach AB was going through a draw-down of forces.
  
  Cashier Cage Clerk
  
• Originated process to facilitate money transfers between the cashier cage to cashiers and cashiers back to cashier’s cage in the least time intensive and most precise and accurate way.
• Lowered expenses by streamlining paperwork processes.
  
  EDUCATION & PROFESSIONAL DEVELOPMENT
  
• Graduate degree classes in Business Management, concentration in Project Management. Colorado Technical University, Online
• Bachelor of Science in Business Management & Information Technology (minor in accounting) University of Phoenix, Tucson, AZ
• Six Sigma: Green Belt Trained